Kellmart Delivery Policy

1. Estimated Delivery Times
2. Our Drivers
3. Complaints
4. Terms of Delivery Acceptance
5. Cash on Delivery Alternative

Kellmart.com currently provides a Monday to Friday delivery service which charges between $10 and $20 depending on the date you schedule your delivery for.

1. Delivery Times

Kellmart.com delivery times are booked by you in our online scheduler, on the date and one-hour time slot of your choice.

While we make every effort to ensure delivery within the promised time frame, it is possible that there may be delays whether because of genuine errors on our part or mitigating circumstances that extend beyond our control.

2. Our Drivers

We make every effort to ensure that our drivers are courteous as well as professional in both manner and deportment. All drivers are employees of Kellmart but in cases of high/excess demand we reserve the right to utilize a third party delivery provider. Under such circumstances we expect all drivers to maintain the same level of professional conduct and courtesy as our own.

Kellmart issues our own drivers with a Kellmart ID and it is our policy that ALL drivers possess a current Police Certificate of Character and carry a Barbados picture ID at all times.

3. Complaints

Should you have a complaint regarding one of our drivers, kindly contact us here to submit your complaint.

4. Terms of Delivery Acceptance

SIGNATURES ARE REQUIRED AT TIME OF RECEIPT FOR ALL ORDERS

Orders will be delivered to your office or residence and must be signed for by a recipient. During this Covid-19 period, our drivers can take a photograph of all orders delivered without signature which must be accepted as proof of delivery.

If you will not allow us to leave the package without a signature and nobody is available to sign, your order will return to base that day and you will be charged $20 for the aborted delivery.

For those people without a credit card:

6. Cash on Delivery Alternative

Collecting cash or any form of payment on delivery can delay our drivers considerably and stop them meeting their minimum daily delivery requirements. It is also a health risk and security issue for our drivers to be handling cash. Please therefore put the EXACT amount of your invoice in a sealed envelope and hand this to the driver immediately or place it in an area where they can collect it safely.

You may also go into any branch of Nature's Discount and pre-pay your purchase with a Top-Up to your account. Your account balance must be equivalent to or exceed the value of your online purchase.