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WHOLESALE ACCOUNT
Please note that due to the way our orders are currently processed, wholesale and retail orders must be placed separately. If you add a retail item to a cart with wholesale items, unfortunately, it will bump them out of your cart. We apologize for any inconvenience this may cause

Refund, return & cancellation policy

Table of Contents 
  1. Returns
  2. Refunds
  3. Late or missing refunds
  4. Sale Items
  5. Exchanges
  6. Shipping
  7. Order Cancellation & Refund
  8. How to Cancel

Kellmart.com operates a 7 day (for the purpose of this agreement 7 days is calculated as 5 business days excluding bank holidays and weekends or days closed by government emergency order) general refund policy during which time you must make any claim for refund. If more than 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Specifically, refunds will be processed for the following:

  1. Expired Items with a "use by" date that is prior to the delivery date.
  2. Non-Expired items in any packaging that are found to be in expired, inedible or unusable condition upon opening.

1. Returns

With the exception of the preceding clause 2, in order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A few items are exempt from being returned. The current list of exempt goods is:

  • Perishable food or grocery items including Probiotics
  • Intimate or sanitary goods products
  • Personal hygiene Items

Items should be clearly labelled "FOR RETURN" and sent or delivered to:

Kellmart.com
15 Pine Commercial, St. Michael
Barbados BB 11103

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your Kellmart.com account within 2 working days. If you wish the amount to be returned to your original credit or debit card used for payment please ask us to do so. You will be alerted when we have refunded your card or credited your account.

3. Late or missing refunds

If for some reason, you haven't received a refund:

  1. Check your bank account or credit card statement. It may take some time before your refund is officially posted and unfortunately, we have no control over the length of this process.
  2. Next contact your bank. There is often some processing time before a refund is posted but they will verify if it is in process.
  3. If you've done all of this and you still have not received your refund yet, please contact us

4. Sale Items

Sale items are non-refundable except in cases where they are found to be defective or damaged at the time of purchase and there is no suitable replacement.

5. Exchanges

We only replace items if they are defective or damaged. If you have received a damaged or defective item and need to exchange it for the same item, contact us and send your item to: 15 Pine Commercial, St. Michael, Barbados BB11103

6. Shipping

To return your product, you may mail or deliver your product to: Kellmart.com 15 Pine Commercial, St. Michael, Barbados BB11103

You will be responsible for paying for the cost of returning your item. Shipping costs are non-refundable.

If you are returning an item over a certain value, you should consider using a trackable delivery service. Kellmart will not assume responsibility for the non-receipt of any items.

7. Order Cancellation & Refund

You may cancel your order without penalty at any point before it is dispatched from our warehouse for delivery.

If your order is cancelled after it has left our warehouse, you may be charged a restocking fee of $20.

Depending on the nature of your cancellation, we will refund the full purchase price of the item or the purchase price less any applicable shipping, payment transaction or penalty charges. If the product was shipped to you for FREE, we will deduct $20 for the actual cost of the shipping. Refunds will be to the card from which the purchase was made or as a credit to your Kellmart account.

Where there is a cancellation, we will process your refund within 24 hours and inform you when it has been completed. Please note that once we have processed your refund, we do not control and so are not responsible for settlement to your card account (if that option is selected.)

If your order is cancelled due to a fault on our part, we will refund the full purchase price, including any delivery fees. We will also absorb the cost of any payment transaction charges.

If your order is cancelled due to no fault on our part, you will be refunded the purchase price less a $10 or 10% of the value of the item up to a maximum of $20 delivery fee and any payment charges associated with the transaction.

8. How to Cancel

  1. Log into your Kellmart.com Account.
  2. Click on Pending Order
  3. Click "Cancel".
  4. You will receive an email confirming that your order has been cancelled.
Contact Us

Kellmart

AddressKellmart, Christ Church, Barbados W.I.

Phone+1 246 625-9500

by Nibble
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